Shipping Policy

Thank you for shopping with us!


Pandora Jordan ("we" and "us") is the operator of this online store. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

  1. GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

• Pandora Jordan will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Jordan.
• Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
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  1. SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

 

Shipping is currently for 3 JDs across Jordan for Pandora Jordan online customers.

 

  1. RETURNS

For refund and returns, please check our refund policy.

  1. DELIVERY TERMS

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 4 business days

 

4.2 Transit time internationally

Pandora Jordan does not ship outside Jordan

 

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Sunday – Thursday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched, please send your request to shop@timecenter.jo

 Make sure to mention your order number in the change of delivery address request. 

 

4.5 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

 

4.6 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us at shop@timecenter.jo so that we can conduct an investigation.

 

  1. TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by Aramex.

 

  1. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and send us an email to shop@timecenter.jo

 

  1. TAXES

Sales tax has already been applied to the price of the goods as displayed on the website

 

  1. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

  1. INSURANCE

Parcels are insured for loss and damage up to the value as stated by the courier.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

  1. CUSTOMER SERVICE

For all customer service enquiries, please email us at shop@timecenter.jo